RETURNS  & EXCHANGE

 

EASY RETURNS WITHIN 30 DAYS

We take pride in customer satisfaction at Honey Loved and if for any reason you do not love your purchase, please return the item in its original and unworn condition within 30 days of the postmarked delivery date for a full refund unless marked Final Sale, less return shipping costs.

 

Returns will be processed within 6-10 weekdays (not including holidays) after they have been received.

 

Please note that if you create a shipping label through our Returns Center, $7 will be deducted from your refund to cover the return shipping costs.

 

Original shipping charges are non-refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. Reasons we may refuse the return include but are not limited to: if it has obviously been worn (e.g. sweat stains, grass stains, dirt stains, strong odors), if it has been modified or altered, or if it has excessive animal hair that is unable to be removed. If your return is refused, we will ship the item back to you at no extra charge to you. Refunds are issued back to the original form of payment or as store credit

 

SEND US YOUR RETURN ITEM

   Suriana Cruz  Returns

   605 del paso st 

   Euless, TX 76040

Use a known carrier such as USPS, UPS, or FedEx with a tracking number to ensure your package is not lost. You are responsible for return postage. 

Please note that if you create a shipping label through our Returns Center, $7 will be deducted from your refund to cover the return shipping costs.

Please send return items with the original order/return slip. If your order/return slip is lost, please print out your order confirmation email and include it with your return package. 

Please keep tracking information for your return package until the refund amount has been posted to your account. If you choose to ship the item back with a label created outside of our Returns Center, you will not receive an email when we have received your package at our warehouse, so please check your tracking number to check on the location of your return.

We do not honor price adjustments.

SHIPPING FEES

The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

Please note that if you create a shipping label through our Returns Center, $7 will be deducted from your refund to cover the return shipping costs.

EXCHANGES

We do not process exchanges. Instead, place a new online order for the item you would like instead. Complete the return form included with your original order and follow the return process outlined above to return the item you would like to exchange. The customer is responsible for any shipping costs related to new orders, even if it is to exchange for a different color or size of the same item. Your refund will be processed once we receive your returned item(s). Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. 

 

FINAL SALE ITEMS

The following items are considered FINAL SALE and may not be returned or exchanged:

  • Items with prices ending in .49

  • Black Friday Sale items

  • Warehouse Sale items

  • Promotional items

  • Accessories (e.g. hats, handbags, socks, hair accessories, scarves, gloves, sunglasses, belts, key chains) 

PROCESSING TIME

Returns will be processed within 6-10 weekdays (Mon-Fri, not including weekends or holidays) after we receive your package. You will receive an email confirmation once your return has been processed. If you choose to ship the item back with a label created outside of our Returns Center, you will not receive an email when we have received your package at our warehouse, so please check your tracking number to check on the location of your return. Depending on your method of payment, it may take up to an additional 14 days to see the amount returned to your account.

If you have reason to believe your return should have been accepted and processed by now, please email us at suriana@honeyloved.com with your tracking information and let us know the item(s) you returned.

 

TERMS & CONDITIONS

By purchasing from www.honeyloved.com, you accept these terms and conditions.

Returns & Exchanges will be processed within 5-8 business days (Mon-Fri, not including holidays) after we receive your package. You will receive an email confirmation once your Return or Exchange has been processed. Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.

In the event you receive a defective or incorrect item, please email us at suriana@honeyloved.com to start the replacement process.

We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.

If you have any other issues with your order, please contact us immediately at suriana@honeyloved.com so we can help resolve it as soon as possible!

 

 

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